The best managers carefully and consistently observe their people to find one thing they can work together on to improve employee performance right now. At the experienced age of 60, I decided to take up barrel racing. It’s a competitive event where you ride a horse in a clover-leaf pattern around three barrels. Your score [...]

As a supervisor or manager, why does cross-training on the job matter? What is cross-training? Cross-training is a term that is often used in physical fitness programs. It refers to developing different muscles so that the entire body is more healthy and efficient. But cross-training on the job isn’t about physical fitness. It’s about mental [...]